{"id":29677,"date":"2026-07-08T04:00:00","date_gmt":"2026-07-08T02:00:00","guid":{"rendered":"https:\/\/www.thebrokernews.ch\/?p=29677"},"modified":"2026-07-06T09:11:51","modified_gmt":"2026-07-06T07:11:51","slug":"listening-and-speaking-insurers-not-lose","status":"publish","type":"post","link":"https:\/\/www.thebrokernews.ch\/en\/listening-and-speaking-insurers-not-lose\/","title":{"rendered":"Listening and Speaking: Why Insurers Must Not Lose Human Contact"},"content":{"rendered":"
Listening and Speaking: Why Insurers Must Not Lose Human Contact.<\/span><\/div>\n\n

An insider podcast reminds the industry that technology can never completely replace a personal connection with customers.<\/strong><\/p>\n\n

In the latest episode of his podcast \u201cPaul the Insurer,\u201d host Paul revisits the story of Francisco, an insurance professional whose success was based primarily on one skill: truly listening to and talking with customers. The discussion was sparked by a conversation about a business plan to market diatomaceous earth<\/a>, a versatile mineral extracted from mines. During the conversation, Paul brought up two companies that are said to communicate with plants: One listens to plants via magnetic signals, while the other responds to them with sound waves to strengthen their immune systems and combat pests. What might sound like science fiction at first has, according to Paul, already been proven through numerous practical applications. <\/p>\n\n

The Parallel to the Insurance Industry<\/strong><\/h6>\n\n

Paul draws the episode\u2019s central message from this unusual analogy: The insurance industry, too, must relearn how to listen to and communicate with its customers. Ideally, this is done today through call centers\u2014which are often located in distant regions of Asia\u2014or through chatbots and AI-powered voice assistants. These solutions are efficient, and many customers have grown accustomed to them. Nevertheless, nothing can replace genuine human contact. <\/p>\n\n

Investing in personal contact pays off<\/strong><\/h6>\n\n

According to Paul, direct human interaction may seem more expensive at first than automated solutions. In the long run, however, this investment pays off, since many apparent problems are actually opportunities\u2014something Francisco can attest to from his own experience. The episode concludes with an open question to the listeners asking who shares Francisco\u2019s approach, and a reminder that insurance is more than just a profession\u2014it\u2019s an opportunity to help shape the future. <\/p>\n\n

Binci Heeb<\/p>\n\n

Paul the Insurer<\/a> has additional content that might interest you, such as a series of interviews with insurance industry executives.<\/p>\n\n

See also: Francisco’s Secret<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

An insider podcast reminds the industry that technology can never completely replace a personal connection with customers. In the latest episode of his podcast \u201cPaul the Insurer,\u201d host Paul revisits […]<\/p>\n","protected":false},"author":2,"featured_media":29691,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[5100,5134,5139],"tags":[13548,13547,13348,5406],"class_list":["post-29677","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current","category-general","category-podcasts-en","tag-human-contact","tag-listening","tag-loss","tag-technology-en","ownarticle"],"acf":[],"cc_featured_image_caption":{"caption_text":"Listening and Speaking: Why Insurers Must Not Lose Human Contact.","source_text":"","source_url":""},"_links":{"self":[{"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/posts\/29677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/comments?post=29677"}],"version-history":[{"count":2,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/posts\/29677\/revisions"}],"predecessor-version":[{"id":29681,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/posts\/29677\/revisions\/29681"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/media\/29691"}],"wp:attachment":[{"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/media?parent=29677"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/categories?post=29677"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebrokernews.ch\/en\/wp-json\/wp\/v2\/tags?post=29677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}