Why employee retention is becoming the new key performance indicator – and Elvee is setting the pace

Elvee, formerly Curvtech, focused on developing generic AI models and recognized a critical gap in the market. Recently, the new name Elvee was introduced, reflecting the focus on one of the most pressing challenges facing businesses today: attrition in contact centers.

It identified how companies were struggling with high turnover rates, huge costs of constantly recruiting and training new employees, and impact on customer satisfaction. With AI, Elvee solved a real problem that was costing companies millions while improving the work experience of contact center employees. This solution can be used in various industries.

thebrokernews talks to Raz Dar, CEO of Elvee.

1 Raz, why did you recently change the name of your InsurTech company?

The name Elvee reflects our core mission. It stands for “Employee Lifetime Value”, i.e. the value of an employee over their entire period of employment, and that is exactly what we want to maximize. We believe that by focusing on extending employee lifetime value, you create a domino effect that benefits everyone in the company. Employees have better and more fulfilling work experiences with less stress and burnout. Companies benefit from significantly improved employee retention, lower recruitment costs and higher productivity. And ultimately, customers receive a better service from dedicated, experienced employees who really put their heart and soul into their work.

Our entire platform is based on the philosophy that Employee Lifetime Value is not just a metric, but the foundation for creating sustainable, thriving contact centers that benefit everyone.

2 What is Elvee?

Elvee is the world’s first AI platform designed specifically to combat employee turnover. We are a pioneering employee experience platform that combines artificial intelligence with emotional intelligence to provide managers with unprecedented tools and insights. Our platform analyzes over 25,000 unique data points for each contact center employee to predict workforce risks with over 90 percent accuracy, allowing managers to proactively respond to challenges before they lead to turnover. We turn data into actionable insights that help build stronger, more resilient teams.

3. does the name have a meaning?

The name Elvee represents our core mission of enhancing both employee and customer lifetime value, resulting in an exceptional customer experience. It embodies our belief that you can only realize people’s full potential when you truly see them and understand their needs. The name reflects our commitment to increasing employee motivation, performance and competence while helping managers to improve their leadership skills. It’s about supporting everyone: Employees feel valued and supported, managers become more effective leaders and ultimately customers get a better experience.

4. you work with different industries. How can your technology help the insurance industry?

The insurance industry faces a particular challenge in terms of employee retention. Although turnover rates of 30 to 40 percent are relatively low compared to other industries, the cost of staff turnover is extraordinarily high due to the extensive training required. Given the specialized expertise required for policies, regulations and claims, the loss of an experienced insurance agent represents a huge investment loss, far in excess of the typical $1 million per year that contact centers lose per 1,000 agents.

Our AI platform is particularly valuable to insurers as it provides early warning systems for burnout and helps managers provide targeted support before these highly skilled employees leave. In an industry where regulatory compliance and specialized expertise are critical, retaining experienced employees isn’t just about cost savings – it’s essential to maintaining service quality.

5. you offer innovation through simplification: what exactly do you mean by that?

Traditional employee management is based on gut instinct and reactive approaches, which is ineffective. We simplify this by turning over 25,000 data points from existing contact center systems into clear, actionable insights using visual tools like our Retention Focus Maps and the PEAQ Index. We not only provide insights, but also concrete recommendations on what actions should be taken to retain each individual employee, and then measure whether these actions have actually led to higher satisfaction.

Our innovation is that we make sophisticated AI predictions accessible via conversational queries and smart notifications that create a full feedback loop, ensuring managers can see the real impact of their employee engagement efforts.

6. can Elvee be described as the world’s first AI platform to combat employee turnover? If so, why?

Absolutely. We are the first AI platform specifically designed to solve the problem of employee turnover on a large scale. While other solutions track performance metrics or conduct employee surveys, no one else combines AI with emotional intelligence to predict and prevent turnover with over 90 percent accuracy. Our platform is unique because it analyzes behavioral patterns, performance data and contextual factors in real time to identify at-risk employees before they even think about leaving. We have analyzed thousands of employee data points to build this predictive capability, making us a pioneer in AI-powered attrition prevention.

7. is it possible to say how much money companies can save with Elvee?

The figures are impressive. Contact centers lose over $5 million per year for every 1,000 employees and many companies have thousands of employees. We have achieved an average 62 percent reduction in turnover, which translates directly into millions of dollars in savings when you consider that replacing a single employee costs up to four times their annual salary. For specialized activities, for example in the insurance industry, the ROI is even higher. Companies not only save money, but also recover revenue, gain institutional knowledge and gain a competitive advantage.

8. how does your platform increase employee motivation and performance? Can you give us some figures and examples?

Our platform gives managers the tools to really see and understand their employees. We have achieved an average 62 percent reduction in turnover, which means employees stay engaged and motivated. One of our customers, Qualfon, was so impressed with the results of their proof of concept that they decided to roll out Elvee across their entire organization. Our PEAQ Index not only helps managers to identify who is at risk, but also what specific actions will improve both employee engagement and performance. By managing proactively rather than reactively, we create a work culture where employees feel valued and supported, leading to measurable improvements in both individual performance and team cohesion.

9. how is Elvee implemented?

Our implementation integrates seamlessly with existing systems and analyzes operational data using our AI predictive engine to deliver insights from day one. The platform consolidates performance metrics, personal context and feedback from managers into a single, intuitive view with intelligent notifications and conversational queries based on advanced LLM technology. Managers receive real-time engagement advice via their preferred channel, whether mobile, Teams, Slack, WhatsApp or email, with API support for direct interaction with the platform. The system enhances, rather than disrupts, existing management processes and supports both formal and informal employee engagement strategies.

10. your head office is in Tel Aviv (Israel). Do you also work with companies in Europe, particularly in Switzerland?

Yes, we work with companies worldwide. Although our headquarters are in Tel Aviv, our AI platform is designed for international markets. We are expanding our presence in Europe. Switzerland is an interesting market for us due to its strong financial and insurance sector, which is a perfect fit for our technology. Thanks to our platform’s multilingualism and compliance with international data protection standards, including GDPR and SOC2 Type 2, we are well positioned to serve European customers effectively.

11. in which European countries are you planning to expand next?

We are aiming for strategic expansion across Europe, focusing on markets with large contact center operations and strong digital transformation initiatives. Countries with significant financial services, insurance and customer service sectors are our main targets. We are particularly interested in markets that are open to AI-powered solutions.

The interview with Raz Dar was conducted by Binci Heeb.

Read also: FeelGPT & AppTone: AI and speech analytics tools for fraud detection in the insurance industry