Cognizant and Lineage Partner to Transform Customer Experience in Cold Chain Logistics

Cognizant, a global technology services leader, has expanded its partnership with Lineage, Inc., the world’s largest temperature-controlled warehouse REIT, to enhance customer service in cold chain logistics. This collaboration leverages Cognizant’s Agentic AI solutions to empower Lineage’s customer care teams, delivering a more personalized, consistent, and responsive experience.

Surya Gummadi, President of Americas at Cognizant, highlighted the goal: “Together with Lineage, we aim to set the standard for customer service excellence in cold chain logistics by combining logistics expertise with advanced AI technologies.”

Lineage customers will continue working with trusted service professionals while benefiting from improved tools and systems, including enhanced predictive insights and automation powered by Cognizant’s global infrastructure. Tim Smith, Lineage’s Chief Commercial Officer, emphasized that this partnership elevates their existing tools, teams, and processes to deliver greater consistency, quality, and innovation.

Building on Lineage’s ‘One Lineage’ framework—which simplifies tools and processes across its network—this collaboration introduces advanced capabilities to boost service quality and responsiveness.

Together, Cognizant and Lineage are setting a new benchmark for cold chain customer care, combining deep industry knowledge with innovative technology to provide a superior, customer-centric experience.