Paul the Insurer 21: Insuring, Understanding, Responsibility

Insurance not only protects against risks, it can also solve social problems. A look at why these services often remain invisible and repeatedly come up against barriers to acceptance.

Insurers are often criticized for being too bureaucratic and not empathetic enough, according to Paul the Insurer. Yet their services go far beyond traditional claims settlement. The industry is trying to close gaps with foundations, special products and social initiatives, even if not everything is always successful.

Solidarity in a field of tension

Many people simply cannot afford insurance. Although family or the state sometimes help in an emergency, gaps in cover remain. Innovative cover concepts and fundraising campaigns in the industry address precisely this issue, but insurers are ultimately committed to commercial success.

Politics and insurers: misunderstandings are inevitable

Special catastrophe cover only takes effect from a predefined threshold. If, for example, the wind speed remains below the trigger, the insurance does not pay out, despite high premiums. This regularly leads to misunderstandings between politicians and the industry.

More comprehensibility, more potential

The insurance industry offers attractive opportunities and scope for shaping society. However, this requires mediation, education and young talents who are curious and open to new paths.

Insurance is more than just a product: those who understand the mechanisms recognize the social potential. Openness, creativity and professional development are the keys to shaping the future together.

Binci Heeb

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Read also: Paul the Insurer 20: Antigone and the power of the insurance industry