Leading Multi-Generational Teams

In this article, we are going to discuss about leading multi-generational teams: why is it important to establish a dialogue and what are the most effective ways of doing it.

We live in a fast-paced world where senior citizens need to adapt. In contrast, the younger ones look for solutions to global crises – climate change, increased incidence of mental health disorders or poverty.

While the United Nations has formalised the Sustainable Development Goals, we have a long way to go to achieve the desired results. I believe that one of the most important dimensions of creating a better world is the leadership style.

Why speaking about multi-generational leadership style

We see how egos destroy countries and companies every day. Today, the world needs fewer ego-centric bosses and more powerful leaders. 

While this might not be the root of all evils, the generational disconnect is visible. Seniors blame youth for being too digital-focused and living in a parallel world. Young generations blame the older ones for climate change and obsessions with capitalist values.

There is a bit of truth in all arguments. But eternal arguing will not help anyone. It is time to bridge the dialogue across multiple generations and lead them towards building a brighter future.

What does each generation bring to the table

Senior team members bring wisdom, historical context, and industry insights. However, they can also be rigid or reluctant to new ideas. They can stick to what they know and be less open to innovation. 

On the other hand, young generations are digitally fluent and have great energy. They want to change the world but sometimes do not know the best way to do it. 

Bringing both together is the ideal solution for co-creating sustainable solutions. Imagine both sides sitting at the same table and having a positive, creative dialogue—innovation meeting legacy.

This is where we need to talk about leading multi-generational teams.

Create a safe space for everyone

There is no dialogue without a safe space. All team members need to feel valued and respected to open up. 

Ask them to present themselves professionally and personally – their history, motivation, and expectations towards the future. Encourage them to share their hard moments, if they feel comfortable, and how they overcame them. Inspire them with your own stories, and you will see how the place gets filled with empathy and compassion.

Helping people bond emotionally goes a long way. 

Every person has different needs: some people need safety and recognition for the value they create. Some others need a tiny bit of encouragement to move ahead. Some need guidance, others autonomy to follow their beliefs.

The most critical job of a multi-generational team leader is to create a space where people can communicate openly, without fear or hesitation.

Encourage cross-generational mentorship

A few years ago, I heard of reverse mentorship. I asked one of my junior colleagues to help me with direct feedback. As he was two levels below in our team, I was not sure how open and honest he would be. But he was positive, outspoken and self-confident. 

That is one of the best things I have ever done! I got to know things I would otherwise not observe. For example, he told me that people felt anxious each time I returned angry from an executive meeting. No matter what I said, they thought our team might be in danger.

He told me about hidden conflicts in the team that I could have never observed. He also explained how comforting it is for the team members when I start every one-on-one by asking how they feel. I knew it must be comforting, but that was a welcomed validation.

If you want a great atmosphere, encourage reverse mentorship. Younger employees can share not only their feedback but also digital skills or current trends with senior members. Experienced members can offer career insights and strategic guidance.

Show people that mentorship goes both ways. Each generation can step into teaching roles.

The secret to leading multi-generational teams – co-creation

Co-creation is the best way to bring people with different backgrounds together.

A few years ago, I worked in an international team that had to co-create new digital customer journeys. We started with enthusiasm: ideas were flying around. We designed prototypes and proposed cooperations with the big tech companies.

After a few weeks, we invited some customers to test our new products. We were in shock!

The most disruptive ideas were immediately dismissed. We tried to explain why that advanced product could solve all their problems, but we missed one important point: their problem was different.

Humbled by the customers’ reactions, we retreated to our offices. We designed a new modus operandi. We would first listen to our junior colleagues who knew the customers‘ needs by heart. The more technical people would design the product to address that specific problem.

Put in place a co-creation initiative for every project, combining different people’s strengths. For example, younger employees might lead on digital innovation while senior members handle strategy.

Continuous learning for every generation

We cannot rely upon the formal education we have got in school. When your last training was 30 years ago, it is likely not even actual. One must learn something new every year to keep up with the world.

Build a culture where people learn continuously – from the internet, books or each other. Nowadays, knowledge is easily accessible online, from digital marketing tips to blockchain. Instead of a formal education, many people are using micro-learning. 

In one of my previous jobs, I had a colleague who loved teaching. I asked him what he could teach, and he came up with a proposal. We then created a course. He was happy to teach and our colleagues were happy to get the knowledge.

Conclusion – leading multi-generational teams is a rewarding experience

You might not solve every problem in the world, but leading a multi-generational team is a fulfilling experience. Reflect on the tips above and apply them in your daily work. You will see great results.

Share your tips

Are you a leader of a multi-generational team? What works and what does not work? Share your hints on LinkedIn, it might help someone.

Read also: 7 Tips for Succeeding in Company Transformation