Category: Blog
Swipe, tap, pay: Payments are the decisive factor for insurance companies
For years, payments in the insurance industry were considered a minor matter: they were invisible, insignificant and often neglected. But […]
Leadership and other monsters
In this little article, I want to make you think and encourage you to laugh at my leadership lessons. It’s […]
Who Owns my Health Data?
I close my eyes, hoping the brain won’t play tricks on me and send me into a panic mode. The […]
Insurance at the limit: Why operational excellence is the new innovation
Operational excellence is the new innovation. Before you jump on now, please listen to me. Innovations in the insurance industry […]
Making claims more human: How technology helps us focus on what matters most
After hearing Claire H. speak at grape about the power of recognition and culture, I wanted to see how these […]
How AI agents will reshape claims and customer service
AI agents are quietly shaping the processing of insurance claims and customer service. It’s often said that change in the […]
Why do we need financial inclusion?
Today we are talking about financial inclusion. “There is enough for everyone’s needs, but not enough for everyone’s greed” said […]
The global workforce is tired
A few weeks ago, we wrote about the impact of stress on the global workforce, burnout and the consequences for […]
Beyond profit: Building a people-centered economy in a money-obsessed world (Part 2)
First steps towards building a people-centered economy: First, we need to recognize that climate change is a highly complex problem […]
Beyond Profit: Building a Human-Centric Economy in a World Obsessed with Money
Menschen sind eine merkwürdige Spezies. Sie kümmern sich mehr um kurzfristiges Geld und Status als um die Zukunft der Menschheit. […]
The silent power of recognition
“Why showing people that they matter changes wellbeing“. It was a title that gave me pause. Claire Hilbrinik-Damen, Head of […]
Are hierarchies dead?
Are hierarchies dead? If you ask me, they are. But I’m happy to be proven wrong. Show me a company […]